General Enquiries
How often can I find latest updates on Tiramisu Boutique?
At Tiramisu Boutique, our aim is to regularly have new designs on our range of products for our customers to browse or shop. We aim to update with new product as soon as we can. For members who cant wait, please visit our shop at Far East Plaza #03-70B. Buddy Club Members/Subscribers will receive updated news through email or sms (local only).
Tiramisu Boutique treats each and every customers privacy and confidentiality with utmost respect, please read our privacy policy to know more on how Tiramisu Boutique use the customers information given to us.
Which currency is the product charging?
All products in Tiramisu Boutique are charged in Singapore Dollars (S$).
Am I able to get a refund if the clothes does not suit me?
No, Tiramisu Boutique does not do any refunds.
I like one of the dresses that I saw yesterday but why I cannot see it today?
All of apparels are subject to availability. But we will do our best to order your item from our suppliers.
How do I register an account with Tiramisu Boutique? Do I have to pay anything for registration?
Register an account with us is FREE. You may register by clicking on “members”.
How can I check regarding my orders?
You can log into your account and check your order status. Alternatively, you can email us at sales@tiramisuboutique.com.sg with the assigned order id and we will get back to you as soon as we can.
Am I allowed to add items after I have made my order?
No, we do not encourage adding on of new items to your existing orders as to avoid any unnecessary confusion. Please kindly make a new order for your new items. Thank you. However you can request to send all items in single postage by informing us through email, sms, or phone.
Can I cancel my order? I don”t like this design.
Orders that have been successfully paid for are final. No cancellations or refunds are allowed.
We appreciate for your understanding.
I realised that I have keyed an invalid delivery address, how do I amend it? How about the items that are at shipping status now?
It is important for customer to be sure that they entered their valid delivery address in their account.
To change your details, you can login to your membership account and amend your address accordingly. We are not responsible for any lost of items during the delivery if customer provide us the wrong delivery address.
If items are sent through local non-registered mail, we have no way to recover it back.
Unless, items are sent through registered mail which will later send back to us.
For redelivery for items that are sent back to us by SingPost, we have to charge you for the standard shipping charges again.
So please ensure that your information is correct before you check out. Thank you.
I wish to opt for registered mail for my items. How can I do that?
If you wish to opt for registered mail, please email us after you have check out your items.
We strongly you to opt for registered mail as we are not responsible for any lost mail for non-registered mail during the delivery process.
When can I get the items after I made the payment?
Once we received your payment, we will ship your order on the next working day, unless we are on overseas buying trip. You will receive the item around 2-3 days (locally) via registered mail.
How do I collect the items when there is no one at home during the delivery?
If there is no one at home during the delivery, SingPost postman will slide a notification slip under your door so you can collect the item at your nearest post office.
Please note that if item is not claimed from the post office and rebounce back to us, redelivery charges apply again for resending.
